UK business waste laws to be conversant with for rubbish clearance

Are you familiar with business waste laws? If you have a business certain business waste regulations apply despite the location of your business. The Environmental Protection Act conforms to EU principles of reducing the reliance on landfills.

Why is business waste controlled?

The reason behind these regulations is to protect the environment and human health

Who do these laws apply to?

Anybody who generates, stores, disposes of, and works with waste is bound to dispose of it correctly. This applies to public and private businesses. Even if the business outsources the waste to rubbish Removal Company it is its responsibility to make sure that the rubbish is disposed of correctly. This is the reason for working with a reliable, reputable waste management company.

The areas of compliance

These rules control the following areas of your business waste:

 

  • The waste carrier
  • Correct waste disposal

 

  • Proper sorting and storage of waste

Quick tips of business waste compliance

Sort: Divide your waste into different categories and store them in well-labeled containers.

Store: do not contaminate different types of waste

Transport: a waste transfer license is necessary. A business owner should ensure that the rubbish removal company they hire has a license

Treatment: non-hazardous waste should be treated before disposal. This promotes recycling and is environmentally motivated.

Dispose: The recycling facility or landfill used to dispose of the waste should also be licensed.

What you need to know about waste transfer note

Every time waste is removed from your business premise a waste transfer note needs to be filled and contains this information:

 

  • The quantity and type of waste
  • How the waste is contained
  • The date and place of collection and disposal

 

  • This waste transfer note needs to be kept for two years.

Know the risks of non-compliance of hazardous waste meaning of hazardous waste

This is garbage that can be harmful to the environment and health. Many businesses are ignorant of the fact that they generate hazardous waste in their daily activities such as computer monitors, batteries, aerosols fridges, TV sets, paints, oil, solvents, and light bulbs.

No mixing

Hazardous and non-hazardous wastes are not required to be disposed of together in a landfill. If hazardous and non-hazardous wastes are mixed without a permit it will be taken to be hazardous waste. Before the hazardous waste is taken to a landfill it should be treated. If you prefer to treat your waste you should be authorized to do so.

Tips for hazardous waste disposal

  • Hazardous waste can be stored for one year without a waste management license or permit. There is a restricted amount of hazardous waste that you can store at any given time.
  • Hazardous waste needs to be stored correctly and safely
  • You need a consignment note for transportation of hazardous waste
  • Hazardous waste should be disposed on authorized sites
  • Ensure that you reduce or recycle hazardous waste before disposing of them
  • Work with a licensed waste management company like Clearabee
  • Hazardous waste can only be accepted in a landfill if it has met the outlined criteria and has the Permit necessary to accept the waste.
  • Penalty for business waste law noncompliance 
  • Failure to follow the duty of care rules leads to hefty penalties including a fine of £50,000 or imprisonment of up to 5 years. Non-compliance includes leaving your bins past collection time, infracting on waste transfer notes, and fly-tipping (dumping waste without a permit to receive it).

Clearabee rubbish removal London Company adheres to these rules and regulations. We also advise our clients to familiarize themselves with these rules since they are also liable for how their rubbish is removed and disposed of. With us you should rest assured that your rubbish is disposed of correctly without causing and harm to the environment.

San Diego Businesses That Have Re-opened

If you are preparing to take a trip to San Diego during the current pandemic or if you are a local, it will take some extra planning to find out what your options are for enjoying this beautiful city. While many businesses have been able to reopen, make sure to check out what mandates are in place before booking any excursions. If going on a boat cruise in San Diego or enjoying another popular activity in the area, check if you need to wear a mask and what precautionary measures are being taken to ensure the safety of everyone involved. If you need some help getting started, here a list of some places that are open for business you can include in your itinerary.

The San Diego Zoo

While many museums, aquariums, and similar businesses that are located indoors have been required to shut down, the San Diego Zoo and the San Diego Safari Park are outdoor venues and therefore allowed to open their doors to the public. Both parks are running at half capacity and some popular attractions are temporarily unavailable, but you can still enjoy viewing the animals and plants on display.

Next Level Sailing

No San Diego experience is complete without a sailing adventure. Enjoy the best whale watching San Diego with Next Level Sailing, and don’t forget to take your camera! Your trip takes place on a 139-foot yacht and includes secluded fine dining and live music. You can also schedule a private trip for your next work event or family gathering. This is a way to enjoy an intimate wedding or other celebration.

Campland on the Bay

For a night spent camping near the beach, Campland on the Bay offers both RV spots and traditional camping sites. You can rent water sports equipment from the marina, and there are many other amenities the whole family can enjoy including live entertainment, a dog park, volleyball nets, a children’s playground, swimming pools, a gym, restaurants, showers, and more.

Coronado Beach

While some beaches are still closed off to the public, Coronado beach is open and ready to be explored. While group activities are not allowed and social distancing measures are in place, households are able to enjoy time at the beach. Masks must be worn if within six feet of another person, and the fire pits and dog beach are temporarily closed. The Coronado Municipal Golf Course and the Boathouse are both open with a reservation.

Little Italy

While the most recent mandate has restricted indoor dining, many restaurants in Little Italy are open for business as chairs and tables have been brought outdoors. Enjoy Italian cuisine from Barbusa Modern Sicilian, Buon Appetito, Caffe Italia, and more. To ensure seats are available, it is a good idea to reserve a table ahead of time and to keep your party small.

From private boat charters to delicious meals enjoyed outside, there are still many ways you can enjoy a trip to San Diego during times like these. Make the best of your vacation by enjoying any of these venues while keeping your family healthy and safe.

Streaming Services You Can Subscribe To In 2020

The criterion defined to judge the best streaming service is not based on the number of TV shows and movies it has to offer. It’s a lot more than that. When we are nitpicking a streaming service subscription, we tend to look at many things. We check if a certain service offers 4K/HD streaming or not, how many screens we will be getting, content quality and a lot more. However, there are a few services that leave not a single speck of dissatisfaction in your decision. Keep reading to find out the which services we have shortlisted for you!

Netflix

It’s safe to deem Netflix as one of the most popular streaming service worldwide. With monthly plans that start from $8.99/mo., the service is both affordable and diverse when it comes to its content repository. Every month Netflix revamps its programming by adding new titles and removing the old ones. While it’s also common for the platform to cancel its original TV shows, it still doesn’t happen too often. Popular TV shows available on Netflix include The Crown, The Witcher, Stranger Things, Russian Doll and Dead to Me. As for its original movies, The Irishman and Bird Box are two popular titles. 

To learn more about Netflix and its monthly pricing plans for single user or an entire household, visit the official Netflix website to score yourself a subscription. 

Hulu

Hulu serves its subscribers a massive lineup of classics TV shows, Hulu originals, acquired content and even anime series. It’s a concoction for every type of televisual entertainment seeker. The cherry on top is its pricing. For $5.99/mo., you subscribe to the basic Hulu plan. However, if you’re looking to upgrade your Hulu subscription with Live TV, you will have to pay $54.99/mo. With the Live TV feature, you get access to 60+ channels covering sports, local news, entertainment and much more. The only visible con to Hulu and its streaming potential is that 4K streaming is limited unlike Netflix that allows you to stream in 4K in its higher tier plans. 

If you have been convinced enough, you can consider trying out Hulu for a month or two. The subscription pricing is affordable and you won’t end up breaking your bank. Learn more about Hulu from its official website. 

Disney+

One of the most recent additions to the list of streaming services is Disney+. The Disney-owned streaming service’s monthly plans start from $6.99/mo. and are then divided into further tiers. The best part about Disney+ and its content directory is that it doesn’t limit itself to Disney classics and originals only. You get to watch content from the world of Marvel, Star Wars, Pixar, The Simpsons and even National Geographic. The platform also follows a similar strategy as Hulu and Netflix and adds new content monthly. Some titles we have to say goodbye to but some are there to stay in the long run. As for some of the most famous movies and TV shows presented on Disney+, the titles include The Mandalorian, Prop Culture, Stars Wars: The Clone Wars and classics such as The Lion King, The Good lord Bird, Fantasia and Beauty and the Beast.

Getting a Disney+ subscription is an easy feat. All you have to do is head to the Disney+ website and fill in the required details to secure your monthly subscription.  

Amazon Prime Video

Amazon’s very own video subscription service, Amazon Prime Video has been around for quite some time. The pricing plan starts from $8.99/mo. but that’s the standalone price of the service. An Amazon Prime account isn’t included in the price tag. But if you want to choose both an Amazon Prime account and an Amazon Prime Video subscription together, you will have to pay $12.99/mo. to get access to both. Every year, Amazon Prime Video steps up its game with original TV shows and movies. So far Amazon Prime Video has released noteworthy titles like The Grand Tour, The Boys, Hunters and Fleabag. 

If you didn’t know already Amazon Prime Video also supports HDR and 4K streaming. If that sounds like a worthwhile offer to you, head to Amazon Prime Video and subscribe away. 

To Conclude

While you can pick from any of the aforementioned list of streaming services, you can always consider other alternatives as well. A great alternative is of cable TV. Providers like Wow TV have fused a hint of both modernism and conventionality to its TV plans. You can view your favorite TV shows on your TV set or on your smartphone while streaming on the go. The options are endless so be mindful of taking your pick!

Tips to Enhance Customer Service in the Face of COVID-19

COVID-19 is a rather unexpected hurdle that has completely changed the fate of 2020 as well as the upcoming years. It has laid its effects on personal and professional lives everywhere. As individuals and companies stay confined to their houses and remote workspaces, customer service becomes a priority to businesses. While some may argue that the pandemic has restricted the performance of contact centres, it has also presented unique opportunities and accelerated involvement of digital resources.

However, whether good or bad, the situation has called for changes in practice. The same brick-and-mortar expectations cannot be relayed to the remote working set-up.

So, let’s look at some of the best customer services practices for contact centres to keep in mind.

Extend Omnichannel Communication

Your customers will always demand options. A single medium of communication is no longer considered acceptable. Present your consumers with options—chats, calls, social media, messaging services—to contact your organisation. This extension is not only convenient for your customers but also an efficient system for your employees. Now that most businesses provide support remotely, you could expect a barrage of calls to your contact centres. However, the existence of multiple channels will help your employees distribute conversations to various departments. Customers can rely on chatbots and self-service menus to solve simple queries. As a result, their wait time will reduce and consumer satisfaction will rise.

Social media is an excellent tool for maintaining a bond with your clients and keeping them up-to-date about your products and services. It allows your contact centres to broadcast information and communicate with a large group directly. Further, artificial intelligence can take over messaging services and online chats, thereby eliminating the need for you to involve live agents for uncomplicated matters. In this era of Internet influencers, social media presence is necessary to maintain a seamless relationship with your customers.

Moreover, omnichannel communication allows you to stay relevant in a competitive market. It builds trust through personalised contact and guarantees customer loyalty.

Mitigate Long-term Risks Considering Status quo

As abrupt as the coronavirus pandemic has been, it has immediately proved to be life-changing. Things will not go back to ‘normal’ in the foreseeable future, instead there awaits a ‘new normal’ for us. Industries need to accept this and make changes to their long-term and short-term plans.

For example, since work-from-home has become the norm, customer service employees might find the arrangement more efficient. Companies may find it easy to retain the same set-up for the rest of the year. This would greatly benefit companies as they would no longer have to invest in infrastructure and tangible assets. Instead, they could make use of cloud services—IVR, call recording, AI—to share data and enhance performance.

As for long-term changes, this pandemic must act as a wake-up call for businesses to transform digitally and focus on business continuity management. Contact centre customer service around the world is getting increasingly dependent on digital resources. This is the ideal time for smaller companies to match these standards.

Ensure proactive communication with your clients

At a time like this, it is imperative that you maintain a bond with the consumers even if they aren’t engaging with you all the time. Use your social media presence and other communication channels to update customers regarding your organisation.

Whether it is a new product, service, communication channel, or a feature of an existing product, customer service must ensure that all consumers are made aware of the same. Use these mediums to assure your clients that their health and safety is of importance to your company. Clients value businesses that do not treat them as mere profit opportunities. The more you care for your customers, the more they will be inclined to reciprocate. Customer service must not only receive and address individual queries but also proactively inform and comfort the company’s audience.

Social media presence is especially scrutinised by users. A good social media presence can gain you customer loyalty and encourage conversation about your brand. You can engage with your clients through this presence while also making use of messaging services or call reminders.

Employ AI-powered Technologies

As mentioned earlier, this is the ideal time to move towards cutting-edge technology. Companies have been progressively deploying technologies powered by artificial-intelligence for customer service over the past few years. While your employees work from home, ensure that they have all the tools they need to perform efficiently.

Contrary to popular conspiracies, AI is not a tool to eliminate human labour but, in fact, an enhancer of human effort. Your employees and business as a whole will benefit from AI technology.

Using AI for customer service will allow them to interact with chatbots that can be used to serve simple concerns. Thus, consumers can resolve their issues without having to call an agent, essentially saving the agent’s time. Eventually, traffic on calls can be reduced and customers can be attended to without any rush or delays.

Another impressive use of AI is to gather, categorise, and analyse data. Market research is vital to set future goals. AI can recognise patterns in consumer communication and give you insights on consumer behavior. Using this information, you can tailor your targets to satisfy clients.

AI-powered cloud services also allow you to add features to your customer service. For example, an IVR system can be made smart to serve your clients better. AI is capable of identifying certain keywords during speech input and can therefore help the consumer accordingly. It has many uses in an office space, and even more so in customer service. The quarantine due to COVID-19 has allowed an opportunity to shift focus from tangible hardware to intelligent software.

Monitor your Employees

This quarantine situation has left everyone a little disoriented. So, encourage your employees and be understanding during these times. A staff that is cared for is more likely to perform their best.

Additionally, you can monitor their performance using cloud-based administration panels. Keeping track of the progress will help you identify weaknesses and ensure efficiency in these trying times. Regular feedback helps keep people vigilant and motivated. Encourage regular work hours so that things are accomplished within the deadline. Also, add to your employees’ skills by providing training sessions online. Employee satisfaction will translate to better work and that, in turn, will result in consumer satisfaction.

Adapt your Communication to the Situation at Hand

With a change in world affairs, your communication must also be modified. COVID-19 has been affecting the world unlike any other event in the past few decades. The seriousness of the situation cannot be ignored while interacting with your customers.

Customer service is a direct link between a brand and its users. A customer’s experience with a contact centre will leave a lasting impression of the company. Hence, your customer service staff must be more personal and sensitive while addressing the clients. Even a simple ‘Hope you are doing well’ can win over a client.

Health is of the essence in the present-day scenario. Assure your customers that safety is a priority and that one can trust your brand to follow regulations. Communicate information that affects the individual in real-time to make a strong case for your brand and front a respectable image. It is not only strategically clever but also ethically moral.

Conclusion

The bottom line is that customer service has essentially come to the forefront during COVID-19. To maintain a healthy and functioning system and to make the best of this situation, certain practices must be employed. A brand has to consider both its customers as well as its employees while forming a plan of action. Simple gestures like monitoring employees and proactive communication with customers will help ease the tension and satisfy individuals, while more complex management decisions will help carve a better future for the company.

Author bio:

Vanita Arora is a marketing enthusiast. She is currently working with Servetel – a leading cloud telephony service provider that specializes in providing IVR Services. Researching new online marketing trends are some of the interest areas that keep her rejuvenated.